Last updated: [21 September 2026]

This Privacy Policy explains how Zomigo ("Zomigo", "we", "us", or "our") collects, uses, shares, and protects your information when you use the Zomigo mobile application, website, and related services (together, the "Service"), including ordering food, groceries, pharmacy items, and parcel delivery from vendors and stores on our platform.

By creating an account or using the Service, you agree to the collection and use of information in accordance with this Policy.

1. Information We Collect

1.1 Information You Provide

• Account information: name, phone number, email address, password, and profile picture.


• Delivery addresses: saved addresses, including GPS coordinates, building/floor details, and delivery instructions.


• Order information: items ordered, order history, special instructions, and reviews or ratings you submit.


• Payment information: your payment method type and transaction history. Card and bank details are collected and processed directly by our licensed payment gateway partners — we do not store full card numbers on our servers.


• Communications: messages you send to customer support, and content of any help/support requests.



 
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1.2 Information Collected Automatically

• Location data: with your permission, we collect your device's precise location to show nearby stores, calculate delivery distance and fees, and track order delivery in real time.


• Device and usage information: device model, operating system, unique device identifiers, app version, IP address, and general usage/log data.


• Push notification tokens: used to send you order updates, offers, and account notifications.



 
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1.3 Information From Third Parties

• If you choose to sign in using Google, Facebook, or Apple, we receive basic profile information (name, email, profile photo) from that provider as permitted by your privacy settings with them.


• Delivery personnel and vendor partners may share order-fulfilment information (e.g. delivery status, pickup/drop confirmation) with us.



 
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2. How We Use Your Information

• To create and manage your account, and verify your identity (including phone/OTP verification).


• To process, fulfil, and deliver your orders, and to communicate order status and updates.


• To show you nearby stores, calculate accurate delivery routes, fees, and estimated delivery times using mapping and geolocation services.


• To process payments, refunds, and manage your in-app wallet and loyalty point balance.


• To personalise your experience, including recommendations, offers, and your favourites list.


• To send transactional notifications (order updates, receipts) and, where you've opted in, marketing and promotional messages.


• To detect, investigate, and prevent fraud, abuse, and security incidents.


• To provide customer support and respond to your enquiries.


• To comply with legal obligations and enforce our Terms of Service.



 
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3. Location Data and Maps Services

Zomigo uses Google Maps and related location services to display store and delivery locations, calculate distances, and provide live order tracking. When you use these features, your location may be shared with Google in accordance with the Google Privacy Policy. You can disable location permissions at any time from your device settings, though this may limit delivery-related features such as live tracking and accurate delivery-fee estimates.

4. How We Share Your Information

We do not sell your personal information. We share information only as follows:

• With vendors/stores: your name, delivery address, and order details, so they can prepare and hand off your order.


• With delivery personnel: your name, phone number, delivery address, and location, so they can complete your delivery.


• With payment processors: transaction details necessary to process payments and refunds securely.


• With service providers: companies that help us operate the Service, such as cloud hosting, push-notification, mapping, analytics, and SMS/OTP providers, under confidentiality obligations.


• For legal reasons: where required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Zomigo, our users, or the public.


• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality arrangements.



 
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5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service, comply with our legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time, subject to records we're legally required to keep.

6. Your Rights and Choices

• Access and update: you can view and edit most of your profile and address information directly in the app.


• Delete your account: you may request account deletion by contacting us at the details below.


• Marketing preferences: you can opt out of promotional notifications and emails from your account settings at any time; you'll still receive essential transactional messages related to your orders.


• Location permissions: you can grant or revoke location access at any time through your device settings.


• Data portability and correction: depending on your jurisdiction, you may have the right to request a copy of your data or correction of inaccurate data.



 
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To exercise any of these rights, contact us at [privacy@zomigo.com].

7. Data Security

We use industry-standard technical and organisational measures — including encrypted connections (HTTPS), secure credential storage, and access controls — to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

The Service is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. International Data Transfers

Your information may be stored and processed in countries other than your own, including where our servers or service providers are located. We take steps to ensure your data receives an adequate level of protection wherever it is processed.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes through the app or by other reasonable means, and update the "Last updated" date above.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

Zomigo

Email: [privacy@zomigo.com]

Address: [company address]

Phone: [support phone number]